With Remote Assistance, customers can allow Sawtooth technical support representatives to view their computer screen and help them navigate through the software via the Internet. It’s like having a support representative in the same room. We can frequently solve problems faster and reduce your time investment.
Here's How It Works
Step 1: Click the button to the right to launch an application that will allow a Sawtooth support representative to access your computer. While on the phone with the Sawtooth Technician give them the ID and Password that the application provides.
With your permission the Sawtooth support representative will begin a remote assist session with you. You remain in full-control of the session. You can disconnect at any time and see exactly what the tech support representative is doing at all times.
Step 2: Our support representative can immediately diagnose, troubleshoot and resolve the incident using a variety of incident-resolution tools, including:
- Remote Diagnostics
- Remote Viewing/Control
- File Transfer