Ongoing system assessment and preventative maintenance are critical to maximizing your network performance while minimizing down-time. Sawtooth has custom service contracts to fit any schedule or budget. We will customize a service schedule to fit your needs; whether you require a remote service agreement, an onsite agreement or a combination of both. Sawtooth will make its IT service work for you.
Onsite Support
Sawtooth provides onsite support for those scenario’s where remote support is not feasible. For example:
- Server and desktop troubleshooting
- Hardware replacement
- Training
- Network Equipment installation/configuration
- Emergency response
- Wi-Fi Assessment/installation/configuration
- Network administration
Help Desk Support & Ticketing System
Help desk support is available for both network and PC issues. Our support team can remote into your server, individual PC or laptop to troubleshoot issues. This allows our technician to navigate the system and resolve problems. This approach reduces response time and increases efficiency.
Sawtooth has also developed and uses a comprehensive service ticketing system. This system allows for proper record keeping, tracking and completion of incidents related to your network. The system allows for you to issue a ticket and also monitor its progress.
Proactive System Monitoring
Using our advanced remote network monitoring system, we can isolate network problems in real-time and provide awareness and understanding of network performance and availability. Our Summit Service program provides anytime, anywhere network monitoring of such things as:
- Utilization of processor, memory and hard drive
- Interface utilization (bandwidth)
- Computer System Inventory Tracking
- Network utilization
- Event logs and system resource utilization
- Wi-Fi monitoring/maintenance/configuration
- General PC maintenance
- Terminal services
- Remote desktop services
- Server support
